Network Error Codes and Messages — Megatouch Support & Repair

Reference listing modem and ISP network connection error codes (busy signal, no dial tone, timeout, authorization failure) with descriptions and corrective actions.

Code: 2
Description: The modem encountered a busy signal while connecting to the ISP.
Actions:

Please try again later.

Code: 3
Description: The modem did not detect a dial tone on the line.
Actions:

Please make sure the telephone cable is properly connected. If your telephone
system does not support dial tones, please uncheck the "wait for dial tone" option
on the Dial-Up Options Screen.

Code: 4
Description: No modem carrier has been detected.
Actions:

Please check the phone line.

Code: 5
Description: The call was not answered.
Actions:

Please confirm that the ISP telephone number was entered correctly and try
again.

Code: 6
Description: A timeout occurred while trying to connect to the ISP.
Actions:

Please try again later.

Code: 7
Description: The ISP has dropped the connection.
Actions:

Please try again later.

Code: 8
Description: ISP authorization has failed.
Actions:

Please check the dial-up settings.

Code: 9
Description: The connection has been stopped due to no network traffic.
Actions:

Please try again.

Code: 10
Description: A broken modem has been detected.
Actions:

Please replace the modem.

Code: 11
Description: The server system was not found at the address specified in Network Setup.
Actions:

Please verify proper entry of the server address.

Code: 12
Description: The server is down.
Actions:

Please try again later.

Code: 13
Description: The server has encountered an error.
Actions:

Please try again later.

Code: 14
Description: The MegaNet ID is invalid. The machine is not active on the server.
Actions:

Please make sure you have entered the correct MegaNet ID or call Customer
Service to activate the machine.

Code: 15
Description: The MegaNet ID is not set.
Actions:

Please enter the MegaNet ID.

Code: 16

Description: The security key installed in the machine does not match with the previous

connections to the server.

Actions:

Please contact Customer Service for more details.

Code: 17
Description: Bad data from the server has caused the data transfer to fail.
Actions:

Please try to connect again or call Customer Service for assistance.

Code: 18
Description: The modem is not available.
Actions:

Please verify proper modem installation and try again.

Code: 19
Description: An error has occurred while dialing.
Actions:

Please verify that the modem is correctly installed and try again.

Code: 20
Description:   Modem Connected

Code: 21
Description:   The system aborted while dialing without a detectable error condition.
Actions:

Please try again.

Code: 22
Description: A timeout occurred while waiting for the modem to connect.
Actions:

Please check the dial-in settings or try again later.

Code: 23
Description: The modem lost its carrier. The connection to the ISP was interrupted.
Actions:

Please verify that the telephone connection is of good quality and try again.

Code: 25
Description: Timeout configuring PPP.
Actions:

Please try again.

Code: 30
Description: A timeout occurred while connecting to the ISP.
Actions:

Please try again later.

Code: 31
Description: Authentication with the ISP has failed.
Actions:

This may indicate that the ISP is overloaded or that two machines are calling in
at the same time with the same username and password. Please check that you
have entered the correct username and password and try again.

Code: 32

Description: Connection to the ISP was successful. The system aborted after connecting to

the ISP without a detectable error condition.

Actions:

Please try to connect again or call Customer Service for assistance.

Code: 33
Description: This machine has a software version not supported by the server.
Actions:

Please upgrade the software or contact Customer Service.

Code: 34
Description: Dial-up connection failed.
Actions:

Please try again.

Code: 35

Description: A bad server address has been encountered. The server name was entered

incorrectly.

Actions:

Please verify proper entry of the server name.

Code: 37
Description: The DNS is not working. The server cannot be located.
Actions:

Please check that you have entered the correct DNS address.

Code: 38
Description: The database is currently offline and cannot be opened.
Actions:

Please try again later.

Code: 39
Description:   The connection was exited by the user.

Code: 40
Description:   The ISP rejected the username.
Actions:

Please verify that the username was entered correctly and that the account is
active.

Code: 41
Description: The ISP rejected the password.
Actions:

Please verify that the password was entered correctly and that the account is
active.

Code: 42
Description: No phone number has been entered.
Actions:

Please provide a phone number.

Code: 43
Description: An internal error has occurred while determining which dial-up account to use.
Actions:

Please contact Customer Service.

Code: 44
Description: An unknown error has occurred.
Actions:

Please contact Customer Service.

Code: 45
Description: An error has been detected with your dial-up settings.
Actions:

Please check the dial-up settings.

Code: 46
Description: An error occurred while communicating with the server.
Actions:

Please try again later.

Code: 47
Description: The system encountered an error while connecting to the server.
Actions:

Please try again or call Customer Support.

Code: 48
Description:   The server requested that the machine reboot.

Code: 49
Description:   Prize Zone has encountered an error.
Actions:

Please try again later.

Code: 52
Description: An internal error has occurred.
Actions:

Please try again or contact Customer Service.

Code: 54
Description: Prize Zone has encountered an error.
Actions:

Please try to connect again or call Customer Service for assistance.

Code: 56

Description: The system aborted after starting a connection without a detectable error

condition.

Actions:

A connection attempt has started.

Code: 57
Description: The system aborted without attempting a connection or reporting an error.
Actions:

Please try again.

Code: 58
Description: There is no response from the server.
Actions:

Please try again later.

Code: 59

Description: The system aborted while communicating with the server without a detectable

error condition.

Actions:

Please try again.

Code: 60
Description: The database has encountered bad data.
Actions:

Please try again later.

Code: 61
Description: A broadband-only key has been detected on a dial-up connection.
Actions:

Please connect using a broadband connection.

Code: 100
Description: An error occurred while trying to read the configuration from the selected device.
Actions:

Please try rebooting the machine. If using a wireless configuration, please check
that the device is plugged in correctly or try replacing the wireless device. If using
a wired connection, please contact Customer Service.

Code: 101
Description: An error occurred while trying to read the configuration from the selected device.
Actions:

Code: 102
Description: An error occurred while trying to configure the selected device.
Actions:

Please try rebooting the machine. For wireless configurations, please check that
the device is plugged in correctly or try replacing the wireless device.

Code: 103
Description: An error occurred while trying to read the configuration from the selected device.
Actions:

Code: 104
Description: Could not connect to the network using this interface.
Actions:

Please check the network configuration and try again.

Code: 105

Description: An error occurred while the system was trying to shut down the network

interface.

Actions:

Code: 106
Description: An error occurred while system trying to bring up the network interface.
Actions:

Code: 107
Description: An error occurred while trying to read the configuration from the selected device.
Actions:

Please try to connect again. If using a wireless configuration, please check that
the wireless device is plugged in correctly or try replacing the device. If multiple
attempts fail, try rebooting the machine.

Code: 108
Description: An error occurred while trying to configure the selected device.
Actions:

Please try rebooting the machine. For wireless configurations, please check that
the device is plugged in correctly or try replacing the wireless device.

Code: 109
Description: An error occurred while trying to read the configuration from the selected device.
Actions:

Code: 110
Description: An error occurred while trying to configure the selected device.
Actions:

Please try rebooting the machine. For wireless configurations, please check that
the device is plugged in correctly or try replacing the wireless device.

Code: 111
Description: An error occurred while trying to read the configuration from the selected device.
Actions:

Code: 112
Description: An error occurred while trying to configure the selected device.
Actions:

Please try rebooting the machine. For wireless configurations, please check that
the device is plugged in correctly or try replacing the wireless device.

Code: 113
Description: No gateway was specified in manual configuration.
Actions:

Please enter the gateway IP address for this machine in Network Setup.

Code: 115
Description: Remove gateway from route entry failed
Actions:

Code: 116
Description: An error occurred while trying to configure the selected device.
Actions:

Please try rebooting the machine. For wireless configurations, please check that
the device is plugged in correctly or try replacing the wireless device.

Code: 117
Description: An error occurred while trying to read the configuration from the selected device.
Actions:

Code: 118
Description: Checking current routing table failed
Actions:

Please reboot the machine

Code: 119

Description: The DHCP client is not running. Automatic configuration of the machine is not

working.

Actions:

Try the following in order:

- rebooting the machine.

- setting up a manual connection.

If neither of these work, contact Customer Service.

Code: 124
Description: An error occurred when communicating with the network device.
Actions:

Code: 125
Description: An error occurred while creating DHCP folder.
Actions:

Code: 126

Description: The interface is down. A connection could not be set up, probably due to DHCP

failure.

Actions:

Please check that the router or DHCP server is working. If using a wired
configuration, please check that the cable is plugged in. If using a wireless
configuration, check that the wireless device is plugged in correctly.

Code: 127
Description: Failed to get IP address.
Actions:

Code: 129
Description: The IP address was not valid.
Actions:

Please enter a valid IP address and try again.

Code: 130
Description: An error occurred while trying to detect the status of the wired Ethernet interface.
Actions:

Code: 131
Description: No Ethernet cable is detected.
Actions:

Please check that the Ethernet cable is plugged in correctly.

Code: 132
Description: Internal status code
Actions:

Please call Customer Service.

Code: 133
Description: Configuration failed to set up device.
Actions:

If using a wireless device, please check that the wireless device is plugged in
correctly. Please try rebooting the machine. If using a wireless device, try
replacing the wireless device. If using a wired connection, please contact
Customer Service.

Code: 134
Description: Internal status code. Checking if the interface is set to automatic configuration.

Code: 135

Description: DHCP lease renewal is taking place. The network is being automatically

configured.

Code: 136
Description: Configuration failed to set up device.
Actions:

Code: 137
Description:   Device setup is complete.

Code: 138
Description:   The device setup failed for unknown reasons.
Actions:

Please try again or call Customer Support.

Code: 139
Description: Configuration failed to set up wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly
- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 140
Description: Configuration failed to set up wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 141

Description: Configuration failed to set up wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 150
Description: An error occurred while trying to configure the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 151
Description: An error occurred while trying to read configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 152
Description: An error occurred while trying to read the configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 153
Description: An error occurred while trying to read the configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 154
Description: An error occurred while trying to configure the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 155

Description: Wireless Get ESSID failed. An error occurred while trying to read the

configuration from the wireless device.

Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 156
Description: An error occurred while trying to configure the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 157
Description: An error occurred while trying to read configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 158
Description: An error occurred while trying to read the configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 159
Description: An error occurred while trying to read the configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 160
Description: An error occurred while trying to configure the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 161
Description: An error occurred while trying to read the configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 162
Description: An error occurred while trying to read the configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 163
Description: An error occurred while trying to read configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 164
Description: An error occurred while trying to read configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 165
Description: An error occurred while trying to configure the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 166
Description: An error occurred while trying to configure the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 167
Description: The wireless scan is not supported.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 168
Description: An error occurred while trying to read the configuration from the wireless device.
Actions:

Please try the following in order:

- check that the wireless device is plugged in correctly

- try rebooting the machine

- try replacing the wireless device

If none of these work, contact Customer Service.

Code: 169

Description: The wireless device has encountered a problem. Attempting to reset wireless

device.

Actions:

If the problem persists, please check the wireless device or contact Customer
Support.

Code: 169

Description: The wireless device has encountered a problem.\nAttempting to reset wireless

device.

Actions:

If the problem persists, please check the wireless device or contact Customer
Support.

Code: 170
Description: The wireless device has encountered a problem and we can't recover it.
Actions:

Please reboot the machine to reset the wireless device.

Code: 180

Description: There is no wireless interface. An internal error has occurred from trying to

configure a non-wireless device with wireless settings.

Actions:

Please contact Customer Service.

Code: 181
Description: There does not appear to be a wired Ethernet device.
Actions:

Please call Customer Service.

Code: 182
Description: There is no wireless device.
Actions:

Please check that the wireless device is correctly installed or try another wireless
device.

Code: 200
Description: An error has occurred while configuring the network interface.
Actions:

Please contact Customer Service.

Code: 201
Description: An error has occurred while configuring the network interface.
Actions:

Please run the Connection Wizard again.

Code: 202
Description: The network is unreachable. The gateway could not be configured.
Actions:

Please check the network configuration.

Code: 203
Description: The Internet interface has not been configured.
Actions:

Please configure one interface for connecting to the Internet.

Code: 204
Description: "Disable All Network Functionality" checkbox is set.
Actions:

Re-enable networking by unchecking the "Disable All Network Functionality"
checkbox in Network Options.

Code: 205
Description: Machine has not been registered with MegaNet
Actions:

Please Register Machine

Code: 206
Description: The game could not verify a working Internet connection.
Actions:

Please check that you have entered the correct information and try again.

If it fails again, please call Customer Service.

Code: 220

Description: The network configuration has changed. Network maintenance has detected a

new configuration and will reinitialize the network.

Actions:

This should not be displayed to the operator. If you see this, please contact
Technical Support.

Code: 221

Description: The network monitor detected a new routing configuration and is resetting the

network device.

Code: 222
Description: The network monitor detected no changes.
Actions:

This should not be displayed to the operator. If you see this, please contact
Technical Support.

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