Field Bulletin FLDBLL65 – Ion/Aurora Touchscreen Controller Replacement

Field bulletin on environmental touchscreen calibration issues in Ion and Aurora systems, offering free under-warranty replacement touchscreen controllers.

FLDBLL65

Field Bulletin

PAGE 1 OF 1

Date: 6-3-08

Field Bulletin

Issue:

There are certain environmental conditions which can lead to
touchscreen calibration issues in Ion and Aurora systems.

Games affected:

Certain Ion and Aurora systems.

Symptoms:

Intermittent touchscreen calibration issues on Ion and Aurora systems.
These include:

- The machine operates normally, then after an hour or so a calibration
drift occurs.
- Part of the touchscreen is unresponsive.
- Out-of-box calibration drift.

Solution:

If you are experiencing these issues or similar issues, please call Merit
Technical Support at 215-826-1400 or 1-800-523-2760. Merit’s Technical
Support staff will further assess your issue to see if you require a free-
under-warranty replacement touchscreen controller to help remedy the
situation. These new touchscreen controllers are tagged “MAY 08”, have
the number “4.40” on the label, and contain new touchscreen controller
firmware.

NOTE: This solution is NOT designed to address

calibration-related system shutdown issues.

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